Return and Refund Policy
You may return eligible items within 30 days of the purchase date.
To qualify for a return, the item must be in the same condition in which you received it — unused, unworn, with original tags, and in its original packaging. Proof of purchase is required.
Return shipping costs are the responsibility of the customer and are non-refundable.
To request a return, please contact us at support@royalprimer.com.
Returns sent without prior authorization may not be accepted.
Once your return request is approved, we will provide detailed instructions on how to proceed.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible, preferably within 72 hours of delivery, so we can resolve the issue promptly.
Exchanges
We do not offer direct exchanges.
If you would like a different item, please return the original product (subject to approval) and place a new order separately.
European Union – 14-Day Cooling-Off Period
In accordance with EU consumer protection laws, customers have the right to cancel or return their order within 14 days without providing any reason.
To be eligible under this provision, the item must be unused, in its original condition, and in its original packaging, along with proof of purchase.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.
If approved, your refund will be processed within 5–10 business days and issued to your original payment method.
Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@royalprimer.com.
Shipping Issues
Any shipping-related issues, including missing, lost, or incorrect items, should be reported as soon as possible after delivery so we can assist you.
