Flora Fur Wellness

Terms of Service

This website is operated by RoyalPrimer. Throughout the Site, the terms “we,” “us,” and “our” refer to RoyalPrimer. RoyalPrimer offers this website, including all information, tools, and Services available from this Site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated herein.

By visiting our Site and/or purchasing something from us, you agree to be bound by the following Terms of Service (“Terms”), including any additional terms and policies referenced herein. These Terms apply to all users of the Site, including browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms carefully before using our website. If you do not agree to all the Terms, you may not access the website or use any Services.

We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. Your continued use of the Site following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell products and Services to you.

SECTION 1 – ONLINE STORE TERMS

By using our Services, you represent that you are at least 18 years of age, or that you have obtained parental or guardian consent if you are under 18.

You may not use our products or Services for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction.

You must not transmit any viruses, malware, or any code of a destructive nature.

A breach or violation of any of these Terms may result in immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time.

Content submitted by you (excluding payment information) may be transferred unencrypted and may involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without express written permission from us.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We strive to ensure the accuracy of the information on this Site; however, we are not responsible if information made available is inaccurate, incomplete, or not current.

Any reliance on the material on this Site is at your own risk.

SECTION 4 – MODIFICATIONS TO SERVICES AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify, suspend, or discontinue any part of the Services without notice.

SECTION 5 – PRODUCTS AND SERVICES

Certain products or Services may be available exclusively online and may have limited quantities.

Product images and colors displayed on the Site may not be perfectly accurate due to screen variations.

We reserve the right to limit sales of our products or Services to any person, geographic region, or jurisdiction.

SECTION 6 – BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store.

We reserve the right to refuse or cancel any order that appears fraudulent, unauthorized, or in violation of these Terms.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control.

These tools are provided “as is” and “as available” without warranties or representations of any kind.

Use of optional tools is entirely at your own risk and discretion.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products, and Services available via our Site may include materials from third parties.

We are not responsible for examining or evaluating the content or accuracy of third-party websites and assume no liability for them.

Transactions made with third-party websites are solely between you and the third party.

SECTION 9 – USER COMMENTS, FEEDBACK, AND SUBMISSIONS

If you submit comments, ideas, or other materials, you grant RoyalPrimer a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, and distribute such content.

You are solely responsible for your submissions and agree that they will not violate any laws or third-party rights.

We reserve the right to monitor, edit, or remove content that we determine, in our sole discretion, to be unlawful, offensive, or objectionable.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the Site is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

SECTION 12 – PROHIBITED USES

You are prohibited from using the Site or its content for any unlawful purpose, including but not limited to:

• Violating laws or regulations
• Harassment or discrimination
• Transmitting malware or viruses
• Phishing, spamming, or scraping
• Infringing intellectual property rights

We reserve the right to terminate your access for violating these prohibitions.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

All Services and products are provided on an “as is” and “as available” basis.

We do not warrant that your use of the Services will be uninterrupted, timely, secure, or error-free.

RoyalPrimer, its affiliates, and service providers shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the Services or products.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless RoyalPrimer and its affiliates from any claim or demand arising out of your breach of these Terms or violation of any law or third-party rights.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, such provision shall be deemed severable and shall not affect the validity of the remaining provisions.

SECTION 16 – TERMINATION

Your obligations and liabilities incurred prior to termination shall survive termination of these Terms.

We may terminate or suspend your access to the Services at any time, without notice, if you violate these Terms.

SECTION 17 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and RoyalPrimer and govern your use of the Services, superseding any prior agreements.

SECTION 18 – CHANGES TO TERMS

We reserve the right to update or change these Terms at any time. Continued use of the Site following any updates constitutes acceptance of those changes.

SECTION 19 – GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of Portugal, without regard to its conflict of law principles.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:
📧 support@royalprimer.com

Order Fulfillment & Delivery Confirmation

All orders are fulfilled only to the shipping information provided at checkout. Customers are responsible for ensuring all details are correct.

Once an order is marked as “Delivered” by the shipping carrier, it is considered fully completed and fulfilled.

Proof of delivery provided by the carrier shall be used as final evidence of fulfillment in any dispute.

Dispute & Chargeback Policy

In the event of a payment dispute or chargeback, we reserve the right to submit all relevant evidence, including tracking information, proof of delivery, order details, and communication records.

Unauthorized chargebacks filed without prior contact may be considered fraudulent.

We strongly encourage customers to contact us before initiating any dispute.

Fraud Prevention & Order Verification

We reserve the right to review, hold, or cancel any order suspected of fraud, abuse, or unauthorized activity.

This may include, but is not limited to:

• Mismatched billing and shipping information
• High-risk transactions flagged by payment processors
• Suspicious or incomplete order data

Orders may be canceled without prior notice if deemed high-risk.

Customer Responsibility

Customers are fully responsible for providing accurate shipping and billing information at checkout.

We are not responsible for:

• Incorrect or incomplete addresses
• Lost deliveries due to customer error
• Delays caused by incorrect information

Evidence Requirements for Claims

Any claim regarding damaged, defective, missing, or incorrect items must include clear supporting evidence such as photos or videos.

Claims submitted without sufficient evidence may be denied.

Legal Protection

These Terms shall be governed by and interpreted in accordance with the laws of Portugal, without regard to conflict of law principles.

We are not liable for indirect, incidental, or consequential damages arising from the use of our Services or products.

We reserve the right to refuse service or terminate access in cases of fraud, abuse, or violation of these Terms.